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Customer service & advice: call 0845 527 1658 or email support@lubera.co.uk
 

Privacy

The protection of your data is very important to us. We only collect, store and use your data pursuant to legal requirements. Below we inform you about the way we collect, store and process your data.

I. Name and address of the controller

Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:

Lubera AG
Lagerstrasse
9470 Buchs/Switzerland
Represented by Mr Markus Kobelt
Telephone: +41 81 756 30 33
Fax: +41 81 756 51 33
E-Mail: kundenservice@lubera.com

II. Rights of data subjects

1) You have the following right:

  • pursuant to Art. 15 GDPR, to obtain access to your personal data processed by us. In particular, you can request information about the purposes of the processing, the categories of the personal data, the categories of recipients to whom your data have been or will be disclosed, the envisaged period of storage, the existence of the right to request rectification, erasure, restriction of processing or to object, the existence of the right to lodge a complaint, the sources of your data if they were not collected by us and the existence of automated decision-making, including profiling, and any meaningful information on its details (Right of access by the data subject);

  • pursuant to Art. 16 GDPR, to obtain without undue delay the rectification of incorrect or completion of your personal data stored by us (Right to rectification);

  • pursuant to Art. 17 GDPR, to request that your personal data we have stored be erased, unless the processing is necessary to exercise the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or to establish, exercise or defend legal claims (Right to erasure);

  • pursuant to Art. 18 GDPR, to obtain restriction of the processing of your personal data where the accuracy of the personal data is contested by you, the processing is unlawful, but you oppose the erasure of the data and we no longer need the data but they are required by you for the establishment, exercise or defence of legal claims or you have objected to processing pursuant to Art. 21 GDPR (Right to restriction of processing);

  • pursuant to Art. 20 GDPR, to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format or to request transmission to another controller (Right to data portability);

  • pursuant to Art. 7 (3) GDPR, to withdraw your previously given consent at any time. This means that we will no longer be permitted to continue the data processing based on this consent in the future (Conditions for consent), and

  • pursuant to Art. 22 GDPR, to not be subject to a decision based solely on automated processing – including profiling – that will have legal effect or similarly affect you significantly, unless the decision is taken to conclude or fulfil a contract between you and us is required, not permitted by law or not with your express consent.

2) Right of objection
If your personal data are processed on the basis of legitimate interests according to Art. 6(1)(f) GDPR, you have the right, pursuant to Art. 21 GDPR, to object to the processing of your personal data on grounds relating to your particular situation or if the objection is directed towards direct marketing or related profiling. In the event of opposition by you, we may no longer process your personal data unless there are evidently compelling legitimate grounds for processing that outweigh your interests, rights and freedoms or the processing of the assertion, exercise or defence of legal claims. This exception does not apply if your opposition is directed against direct advertising or related profiling. In that case, we may in no case process your personal data for this purpose. Should you wish to exercise your right of revocation or objection, you can contact us e.g. by sending a corresponding e-mail.

3) Right to lodge a complaint with a supervisory authority
Pursuant to Art. 77 GDPR, you have the right to lodge a complaint with a supervisory authority. You may usually address your complaint to the supervisory authority of your usual place of residence or work or our company headquarters.

III. Processing your personal data and the purpose of processing

1) Visiting our website

When you visit our website, the browser used on your device automatically sends information to the server of our website. This information is temporarily stored in a so-called log file. Data collection and processing is based on our legitimate interest in accordance with Art. 6 para. 1 sentence 1 lit. f) GDPR for the purpose of a smooth connection of the website, a comfortable use of our website, the evaluation of system security and stability as well as for additional administrative purposes.

The following information will be collected without your intervention and stored until automated deletion:

  • IP address of the requesting computer,

  • Date and time of access,

  • Name and URL of the called file,

  • Website from which access takes place (referrer URL),

  • Used browser and, if applicable, the operating system of your computer as well as the name of your access provider.

2) Contract processing

  1. When you buy products on our online shop, you provide us with your personal data in the order process, e.g. by entering your data when opening a customer account. We process your data in accordance with Art. 6 para. 1 lit. b) GDPR for the fulfilment and execution of the contract concluded with you. For this purpose, your data will be forwarded to the transport company commissioned by us (Germany: DPD Germany GmbH, Wailandtstraße 1, 63741 Aschaffenburg, Switzerland: DPD (Switzerland) AG, Mülibachstrasse 41, 8107 Buchs ZH) and it will be used for billing and communication with you regarding the shipment of the goods.

  1. If you have created a customer account, the data you have entered will be stored permanently until you delete your customer account or object to the processing. In addition, we store your data for a period of time commensurate with the period of limitation (three years starting from the end of the year in which you have made the data known to us), taking the legitimate interests into account. Thereafter, your data will be deleted, unless we are required by law to keep it for longer, such as for keeping invoices (10 years) or business letters (six years). In such cases, your data will be blocked for use for the duration of its retention and then deleted.

3) Newsletter


You have the opportunity to subscribe to our newsletter. By subscribing to the newsletter you consent pursuant to Art. 6 para. 1 lit. a) GDPR that we use your e-mail address as well as your name for sending regular advertising e-mails (newsletters). In that case, your data (name and e-mail address) will be stored until you unsubscribe from the newsletter or otherwise revoke your consent given to us. Unsubscribing to the newsletter is possible at any time, e.g. via a link at the end of each newsletter, or by sending us your request to unsubscribe by e-mail.

4) Use of the contact form
You can send us a message via our contact form. By sending your message, you consent to the processing of your personal data transmitted with your message pursuant to Art. 6 para. 1 a) GDPR in such a way that we may use it for the purpose of answering or processing your request and communicating with you. The personal data collected by us after using the contact form will be automatically deleted after completing the request made by you.

5) Payment
Depending on which payment method you choose during the order process, you may disclose your data to third parties or you may submit a credit check pursuant to Art. 6 para. 1 a) GDPR. The corresponding information can be found in the following points.

a) PayPal a) If you select the payment method "PayPal" as part of the online ordering process, payment will be processed via PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.
b) For payment via PayPal, you must first log in with your PayPal account details or open a PayPal account. Upon opening the account, you will disclose your personal data to PayPal and agree to the appropriate data processing in accordance with Art. 6 para. 1 lit. a) GDPR. PayPal uses your account information to identify you first and then process the payment.
c) Payment by direct debit (PayPal) is possible without a PayPal account. You will be redirected to a PayPal form where you can enter your details and process the payment. By entering and sending you disclose your personal information to PayPal and thus consent in accordance with Art. 6 para. 1 lit. a) GDPR to the appropriate data processing.

d) In this context, PayPal is responsible within the meaning of GDPR. For further information on the data protection law, please refer to PayPal’s data protection declaration: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.

d) Credit card
When selecting the payment method "credit card" the payment is processed by Wirecard AG, Einsteinring 35, 85609 Aschheim, Germany. Your data will be transmitted to Wirecard. The processing of your data takes place exclusively for the purpose of payment processing and thus according to Art. 6 para. 1 lit. b) GDPR for the fulfilment and execution of the contract concluded with you.

6) Cookies

On our website, we use cookies that improve the usability of our website and enable the use of certain features. These are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our website. For example, we use so-called session cookies to recognise that you have already visited individual pages on our website. These are automatically deleted after leaving our page. In addition, to improve usability, we also use temporary cookies that are stored on your device for a specified period of time. If you visit our site again to take advantage of our services, it automatically recognises that you have already been with us and what inputs and settings you have made in order not to have to re-enter them. On the other hand, we use cookies to statistically record the use of our website and to evaluate it for the purpose of optimising our offer (see Section 7). The data processed by cookies are required for the purposes stated to protect our legitimate interests and the third party pursuant to Art. 6 para. 1 sentence 1 lit. f) GDPR. Note: you can configure your browser so that no cookies are stored on your computer or that there will always be a notification that appears before a new cookie is created. However, disabling cookies completely may mean that you cannot use all features of our website.

 

7) Google Analytics

For analysis purposes, we use Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereafter "Google"). This serves to safeguard our legitimate interests in optimising marketing, the continuous optimisation and the needs-based design of our offer, which are predominant in the context of balancing of interests. The processing of your data described below takes place in accordance with Art. 6 para. 1 f) GDPR. Google is certified for the so-called "Privacy Shield" (EU-US Data Protection Convention), which guarantees compliance with European data protection law. More information about the "Privacy Shield" can be found here: https://www.privacyshield.gov/list

Google Analytics uses cookies (see Section 6).The information generated by the cookie, such as the browser type/version, the operating system used, the previously visited page (so-called referrer URL), the IP address (host name of the accessing computer) and the time of the server request are sent to a Google server in the United States and stored there. On our website the IP anonymisation is activated, meaning that your IP address will be shortened by Google before. The shortened IP address provided by Google Analytics as part of Google Analytics will also not be merged with any other data provided by Google, which will not allow you to identify yourself.

The information obtained is used to evaluate your use of our website in an anonymous form, to produce anonymous statistics on website activity and to provide other services related to website activity and internet usage for the purposes of market research and the custom design of our website. You can prevent the storage of Google Analytics cookies by setting your browser software accordingly; in this case, not all features of this website may be available to you. You can also prevent Google from using your data by downloading and installing the browser plug-in available at http://tools.google.com/dlpage/gaoptout?hl=en. For more information about privacy related to Google Analytics, see Google Analytics Help at https://support.google.com/analytics/answer/6004245?hl=en.

 

8) Google Adwords and Conversion Tracking

We use "Google AdWords" and, in this context, conversion tracking, an analytics service of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (hereafter "Google"), to statistically evaluate the use of our website for the purpose of optimisation. Google is certified for the so-called "Privacy Shield" (EU-US Data Protection Convention), which guarantees compliance with European data protection law.
If you click on an ad served by Google, a cookie (see Section 6) for conversion tracking will be placed on your device. These cookies lose their validity after 30 days, contain no personal data and are thus not used for personal identification. If you visit certain pages on our website and the cookie has not expired, Google and we may recognise that you have clicked on the ad and have been redirected to that web page. Each Google AdWords customer receives a different cookie, so no cookies can be tracked through our website. Using the conversion cookie, we can track the total number of users who clicked on the ad and were redirected to a conversion tracking tag page. However, we do not receive any information that personally identifies users.
If you do not want to participate in the tracking, you can prevent the setting of cookies by setting your browser accordingly by blocking cookies from the domain "www.googleadservices.com". You will not be included in the conversion tracking statistics.
For more information about conversion tracking, visit the following link:
https://services.google.com/sitestats.html

https://support.google.com/adwords/answer/1722022?hl=en&ref_topic=3119146

 

9) Google Remarketing

We use Google Remarketing, a Google LLC advertising tool, 1600 Amphitheater Parkway, Mountain View, CA 94043, United States ("Google"), to promote interest-based advertising to visitors to our website through the Google Network. This serves to safeguard our legitimate interests in the optimal marketing of our offer, which are predominant in the context of balancing of interests. The processing of your data described below takes place in accordance with Art. 6 para. 1 f) GDPR.
Google is certified for the so-called "Privacy Shield" (EU-US Data Protection Convention), which guarantees compliance with European data protection law.

Google Remarketing uses cookies when you visit our website (see Section 6). These cookies allow Google to recognise the visitor when they visit websites that are part of Google's advertising network. According to Google, no personal data of the visitor is collected or otherwise processed. You can prevent the storage of these cookies by setting your browser accordingly. You can also deactivate the remarketing function by setting it accordingly. Additional information can be found here:

https://privacy.google.com/intl/en-GB/how-ads-work.html
https://privacy.google.com/intl/en-GB/take-control.html?categories_activeEl=sign-in
https://support.google.com/ads/answer/7395996?hl=en-GB

 

10) YouTube

On our website, plug-ins (videos) from YouTube (YouTube, LLC 901 Cherry Ave., 94066 San Bruno, CA, USA) are incorporated. YouTube is a Google LLC company, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. This integration serves to optimise the presentation of the offer through audio-visual representations, with the aim of making our website more customer-friendly and informative. This purpose is a legitimate interest that is predominant in the context of balancing of interests. The processing of your data in this regard is thus carried out in accordance with Art. 6 para. 1 f) GDPR.

Google is certified for the so-called "Privacy Shield" (EU-US Data Protection Convention), which guarantees compliance with European data protection law.

Our website has the YouTube plug-ins (videos) with advanced privacy settings enabled. When clicking on a YouTube plug-in, cookies (see Section 6) are set and a connection is made to the YouTube servers and the contents of the plug-in are displayed. Data is collected and transmitted, e.g. which of our web pages were accessed. However, when you visit websites that include a YouTube video, they connect to the DoubleClick Google Network. If you are logged in to your YouTube account and/or Google account when you are watching a YouTube video, or if you are viewing a website that includes a YouTube video, YouTube or Google may associate that information with your account. To prevent this association, you must log out of your YouTube and/or Google account before activating a YouTube video or viewing such an embedded YouTube video web page.
Additional information about data processing and data protection by YouTube or Google can be found here:
https://policies.google.com/privacy?hl=en-GB&gl=de

 

11) Google AdSense

We use "Google AdSense," a Google LLC advertising tool, 1600 Amphitheater Parkway, Mountain View, CA 94043, US ("Google"), to promote interest-based ads to visitors to our website through the Google Network. This serves to safeguard our legitimate interests, which predominate in the context of balancing of interests, in the optimal marketing of our offer via targeted advertising. The processing of your data described below takes place in accordance with Art. 6 para. 1 f) GDPR.

Google is certified for the so-called "Privacy Shield" (EU-US Data Protection Convention), which guarantees compliance with European data protection law.

The "Google AdSense" service uses "cookies" (see Section 6) and "web beacons" (small invisible graphics) to analyse your user behaviour and visitor traffic on our website. The information generated by the cookie and/or web beacon about your use of this website (including your IP address) will be transmitted to and stored on a Google server in the United States for the purposes of evaluating your AdSense ads usage behaviour. It also gives Google the ability to evaluate and optimise the effectiveness of AdSense ads for statistical and market research purposes. Google does not associate your IP address with other data provided by Google.
You can prevent Google's use of your data by downloading and installing the browser plug-in available at the following link:
http://www.google.com/settings/ads/plugin?hl=de

 

12) Facebook Pixel

We use “Facebook Pixel” provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). This makes it possible to track user behaviour on our website after a user clicks on an ad on Facebook. We use this technology to measure the success of our ads and to evaluate them for statistical and marketing purposes and, if necessary, to optimise ads in the future. The processing of your data described below takes place in accordance with Art. 6 para. 1 f) GDPR. Facebook is certified for the so-called "Privacy Shield" (EU-US Data Protection Convention), which guarantees compliance with European data protection law.

For the "Facebook Pixel" service, a cookie (see Section 6) will be set to allow analysis of your user behaviour after you have been redirected to our website by clicking on a Facebook ad. The information generated in this way (including your IP address) is transmitted from your browser directly to a Facebook server in the United States and stored there. If you are also logged in to Facebook, Facebook can directly associate the visit to our website to your Facebook account, link it to your person and use it for its own advertising purposes. Furthermore, Facebook uses this data about your user behaviour to evaluate and optimise the effectiveness of advertising on Facebook for statistical and market research purposes.
If you do not want your data to be processed, you can prevent this by setting an opt-out cookie by clicking on the following button: 

 


Further information on the processing of your data by Facebook, as well as your rights and options to protect your privacy can be found in Facebook’s data policy:
https://www.facebook.com/about/privacy/

 

13) Social Media Plug-ins
On your website we use social media plug-ins for the social networks Facebook, Twitter and Google+ for advertising purposes and to make the use of our website more personal for you. The underlying commercial purpose is a legitimate interest pursuant to Art. 6 (1) sentence 1 lit. f) DSGVO.
The integration of these plug-ins by us is done as mere hyperlinks, meaning that buttons are integrated which allow the functions of the known plug-ins; however without the buttons being activated no connection is established from your browser to the respective networks. Only when you actively actuate the button will data be processed according to the following points.

 

  1. Facebook
    On our website, there are integrated buttons for the social networking service company Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. Facebook is certified for the so-called "Privacy Shield" (EU-US Data Protection Convention), which guarantees compliance with European data protection law.
    When using our website with the buttons shown, no connection is made from your browser to Facebook. Only when you actively click the Facebook button, e.g. to share content, a connection is made from your browser used to the Facebook servers. This gives Facebook the information that you have accessed the corresponding website of our web presence. This information (including your IP address) is then transmitted from your browser directly to a Facebook server in the United States and stored there. If you are also logged in to Facebook, Facebook can directly assign the visit to our website to your Facebook account. Facebook may use this information for the purpose of advertising, market research and tailor-made Facebook pages. For this purpose, Facebook profiles are created to provide additional services associated with the use of Facebook. To prevent Facebook from receiving data about you via our website that can be assigned to your Facebook account, log out of Facebook before using the Facebook button.
    Further information on the processing of your data by Facebook, as well as your rights and options to protect your privacy can be found in the privacy policy of Facebook:
    https://www.facebook.com/about/privacy/

 

  1. Twitter

    On our website, there are integrated buttons for the online news and social networking service Twitter, which is operated by Twitter Inc. 795 Folsom Street, Suite 600, San Francisco, CA 94107, USA ("Twitter"). Twitter is certified to the so-called "Privacy Shield" (EU-US Data Protection Convention), which guarantees compliance with European data protection law.

    When using our website with the buttons shown, no connection is made from your browser to Twitter. Only when you actively click the Twitter button will a direct connection be established between your browser and the Twitter server. Twitter receives the information that you have visited our website with your IP address. If you click on the Twitter button while logged in to your Twitter account, you can link the contents of our web pages to your Twitter profile. This allows Twitter to associate your visit to our web pages with your user account. Incidentally, we have no knowledge of the content of the transmitted data and their exact use by Twitter. If you want to prevent Twitter from assigning visits to our web pages, please log out of your Twitter account before using the Twitter button.
    For more information about how your data is processed by Twitter, as well as your rights and options to protect your privacy, please refer to Twitter’s privacy policy:
    https://twitter.com/privacy

  2. Google+
    On our website, there are integrated buttons for the social network Google+ (Google Plus), which is operated by Google LLC, 1600 Amphitheater Parkway, Mountain View, California, 94043 USA, ("Google"). Google is certified for the so-called "Privacy Shield" (EU-US Data Protection Convention), which guarantees compliance with European data protection law.
    When using our website with the buttons shown, no connection is made from your browser to Google. Only when you actively click the Google button, a direct connection between your browser and the Google server is established. Google receives the information that you have visited our website with your IP address. To use the Google button, you need a Google profile. If you click the Google button while logged in to Google+, Google collects browser-related information from your Google profile, e.g. the recommended URL as well as your IP address. Your referrals may appear as references along with your profile name and, if applicable, your photo in Google services (e.g. in search results) and advertisements on the internet. In addition, the information you provide will be used by Google to optimise Google's services. Google may publish summarised statistics about users' + 1 activity or pass it on to customers. If you want to prevent Google from directly assigning the data collected via our website to your Google account, please log out of Google before using the Google button.
    For more information about how Google processes your data, your rights and privacy preferences, please refer to Google's Buttons Policy:
    https://developers.google.com/+/web/buttons-policy

 

 

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